Help center
How everything works in Timlup, screen by screen: building your checklists, adding your team, the PIN portal, alerts and your plan.
Can't find what you need? Write to info@timlup.pro.
Getting started
-
Create your Timlup account
How to sign up with email or Google, what data we ask for, and what the permanent free plan includes.
-
Creating your first location
How to set up a location or workplace: name, time zone, opening hours, GPS point, and the QR link for the tablet.
-
Create your first list
From scratch to a published list: recurrence, time slot or hours, who it's assigned to, its tasks, and the publish button.
-
Adding your team
Employees with PIN for daily use and managers with email to administer: how each is created and how to share access.
-
Your Summary Dashboard, Explained
What the Summary screen tells you each morning: the day's traffic light, what's pending review, records, and corrective actions.
Checklists and tasks
-
Recurrence, time slots, and hours of a checklist
When each checklist is generated: daily, weekly, monthly, yearly, or on a specific date, with a time slot or with its own hours.
-
Late margin and starting tasks early
The window to sign late, the automatic closing as «No completada» (not completed), and the option to let the team start before the scheduled time.
-
Regular tasks and value records
The two types of tasks: the classic checkbox and the numeric record with unit and range (temperatures, levels, counts).
-
Templates: Timlup's catalog and yours
Start from a catalog template by sector, archive lists without losing them, and duplicate them between locations.
-
Import and export tasks in CSV
Populate a checklist with dozens of tasks at once from a CSV, and export the tasks from a checklist to a file.
-
How daily checklists are generated
Automatic generation at midnight, the manual button, and the reasons why there may be no checklist today.
Team and employee portal
-
Inside the employee portal
PIN access from any mobile or the location's tablet, no apps or emails: what your team sees and how their day is organized.
-
Completing and Submitting a Checklist
Mark tasks, record values, use 'No aplica' (Not applicable) or 'No se puede' (Can't be done), attach photos, and sign the final submission.
-
Managers and roles: owner, administrator, and manager
What each dashboard role can do, why the owner is untouchable, and what happens when you deactivate or delete a manager.
-
Monthly score (Bonus)
How each person's punctuality score is calculated, what it really measures, and how the honor board works.
-
Compliance metrics and reports
The calendar of the last 92 days, the breakdown by status, the ranking by location, and filterable reports with CSV export.
Alerts and emails
-
Email notifications when a checklist is signed or expires
Choose what you receive by email: when a checklist is signed, when it expires unsigned, or only when there are issues.
-
Notifications for people without an account (external recipients)
Let the owner, a manager, or your management company receive notifications by email without having a Timlup account, with consent and one-click opt-out.
-
The daily summary in your email
One email per day with your locations' end-of-day wrap-up: what was signed off, what was late, and what was left undone.
Account, plan and billing
-
Timlup plans and their limits
Free, Essential, Pro and Advanced: what each includes, what “per location” means, and how annual billing works.
-
Subscribing to, changing, or canceling your plan
Payments with Stripe, prorated plan changes, and how to switch back to the Free plan from the billing portal.
-
Sharing your account with another person
Invite someone you trust (or your accounting firm) to log in to your account with their own username, and switch accounts using the switcher.
-
Company details and your profile
Where to change company tax details, your name and position, password, and daily summary.
-
Deleting your account (Danger zone)
Delete your company's entire account: who can do it, what gets deleted, what is kept by law, and the confirmation steps.
Troubleshooting
-
A list is not showing today: why and what to do
The five common reasons why a list has not been generated today, and how to check them in a minute.
-
The PIN isn't accepted or is blocked
What to do when the portal rejects the PIN: blocks from failed attempts, how long they last, and how to avoid them.
-
The checklist was closed as «No completada» (not completed)
Why an expired checklist no longer accepts submission, what margin you had, and how to prevent it from happening again.
-
Overnight shifts: the workday ends at 05:00
Why at 01:00 the portal still shows yesterday's workday and how to set up night closing checklists properly.