Subscribing to, changing, or canceling your plan
Payments with Stripe, prorated plan changes, and how to switch back to the Free plan from the billing portal.
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At Timlup, you have full control over your subscription. Signing up, changing, or canceling your plan is simple and transparent. Here’s how to do it step by step.
Signing up for a plan
To get started, go to Facturación (Billing) in the dashboard. There you’ll see the available plans. In the Pro and Avanzado plans, you choose the number of locations (from 1 to 100) and the monthly or annual billing frequency. Payment is made securely through the Stripe gateway. Once completed, your subscription is active immediately.
Changing plans (proration)
Need more features or more locations? With an active subscription, the Cambiar a este plan (Change to this plan) button modifies the existing subscription with proration. This means there’s no double or immediate charge: the price difference is settled on the next invoice. That way, you only pay for what you actually use.
Note that the plan change is temporarily blocked if you have a pending payment, a scheduled cancellation, or if you want to change the billing frequency at the same time. In those cases, resolve it from Gestionar facturación (Manage billing), where you can update your details and complete the operation.
Canceling and returning to Gratis
If you decide to stop paying, you can return to the Gratis plan whenever you want. To do so, cancel the subscription from Gestionar facturación, which is Stripe’s customer portal. When the already paid period ends, your account automatically switches to the Gratis plan. Your data is not deleted, but from that point on, the Gratis limits apply (1 location, 5 active checklists, 2 employees with PIN).
Invoices and payment method
In Gestionar facturación, you can also change your credit card and download all your invoices. It’s the same secure Stripe portal, so any modification is applied instantly.
Remember: billing operations are only available to the owner and administrators. Never from a shared account session.
Frequently asked questions
How do I sign up for a plan?
Go to Facturación and choose Esencial, Pro, or Avanzado (in Pro and Avanzado, you also select the number of locations) and the billing frequency. Payment is made securely through Stripe, and your subscription is activated immediately.
What happens if I change plans in the middle of the month?
Don’t worry: the change is made with proration. There’s no double or immediate charge; the difference is adjusted on the next invoice. It’s only blocked if you have a pending payment or a scheduled cancellation.
How do I cancel and go back to Gratis?
Go to Gestionar facturación and cancel the subscription. When the already paid period ends, your account automatically switches to the Gratis plan, keeping all your data.
Can I change the number of locations?
Yes. From Facturación, you can change the number of locations (from 1 to 100) when changing plans. Proration will adjust the amount on your next invoice.