Deleting your account (Danger zone)
Delete your company's entire account: who can do it, what gets deleted, what is kept by law, and the confirmation steps.
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Need to delete your Timlup account? Here’s how to do it and what to keep in mind before taking the step. Deletion is a permanent action, so take a moment to review the details.
Who can delete the account
Only the account owner can perform this action. The option is at the bottom of Mi perfil (My profile), within the Zona de peligro (Danger Zone).. If you’re using a shared or borrowed session, you won’t see this option available. Make sure you’re logged in with your main user.
Before deleting: your subscription
If you have an active paid subscription, deletingthe account will be blocked. First, you’ll need to cancel it from Facturación (Billing).. Once canceled, you can proceed with deletion. You cannot delete an account with pending payments or active plansura
The confirmation steps
- Go to Mi perfil and scroll down to the Zona de peligro.
- Click the option to delete the accountura
- An inventory will be shown with everything that will be deleted: locations, checklists, history, team, photos, and accessesura
- To confirm, type the exact name of your organizationura
- Press the final confirmation buttonura
The process is immediate and cannot be undone. Additionally, your team members will receive an email notifying them of the deletionura
What gets deleted and what is kept
All data associated with your account is deleted: locations, checklists, activity history, team, photos, and accessesura However, billing records are retained for the period required by law. This means that even though your account disappears, tax and payment data will remain in our files for legal reasonsura
Frequently asked questions
How do I delete my account?
Go to Mi perfil, scroll down to the Zona de peligro, and follow the confirmation steps. You need to be the owner and not have an active paid subscriptionura
What exactly gets deleted?
Locations, checklists, history, team, photos, and accesses are deleted. Only billing records are retained due to legal obligationura
Why won’t it let me delete the account?
The most common cause is having an active paid subscription: cancel it first from Facturación. It could also be that you’re not the owner, or that the organization’s name isn’t written exactly the same.