The PIN isn't accepted or is blocked
What to do when the portal rejects the PIN: blocks from failed attempts, how long they last, and how to avoid them.
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The employee portal may reject your PIN after several consecutive failed attempts. This is a security measure, not a bug. Here’s what happens, how long it lasts, and how to resolve it.
Why it gets blocked
The portal temporarily blocks login attempts from the same device or connection when several incorrect PINs are entered in a row. It’s protection against brute-force attacks: if someone tries to guess the PIN by testing combinations, the system automatically stops it.
You don’t need to do anything special for it to activate: it happens simply after several failed attempts. It’s not an app error or a problem with your account.
How long it lasts
The block is progressive. It starts short, a few minutes, and grows if you keep trying. At most, it can reach an hour. After that time, the portal lets you try to log in again without you having to do anything else.
The best thing to do during the block is to wait and not keep trying.
Meanwhile: what to check
Before trying again, make sure the PIN is correct. You can ask your manager to confirm it: it can be viewed and changed in Equipo → el empleado (Team → the employee).
Remember that the PIN is unique per location. If you’re using the link for another location, the correct PIN won’t work. Check that you’re on the portal for the right location.
Also note that the portal session lasts 12 hours. If it has expired, it’s not a block: you just need to enter your PIN again to get back in.
Changing the PIN from the panel
If you need to change an employee’s PIN, the manager can do it from the panel:
- Go to Equipo → el empleado.
- Find the PIN field.
- Enter the new PIN and save the changes.
The employee will need to use the new PIN the next time they log in. If they were blocked due to failed attempts, changing the PIN does not remove the temporary block; you’ll have to wait for it to end.
Frequently asked questions
Why has the PIN been blocked?
Because several incorrect PINs were entered in a row. It’s automatic protection against unauthorized access attempts.
How long does the block last?
It starts at a few minutes and can grow to up to an hour if you keep trying. After that time, you can try again without doing anything else.
How do I change an employee’s PIN?
From the panel, go to Equipo → el empleado, locate the PIN field, enter the new one, and save. The employee will use that PIN from then on.