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Replenishment & facing · Shop

Shelf Replenishment Checklist, Signed Off with a PIN

Turn your daily restocking, facing and price labelling into a recurring checklist your team ticks off on a tablet. Every block is signed off with a PIN so you know exactly who did what and when.

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Replace paper tick-sheets with a live digital checklist Gap checks, restocking, facing and price labels in one routine Employee signs off each block with their PIN — clear accountability

Quick summary

What does shelf replenishment and facing involve?

In a busy shop, stock moves fast. A solid replenishment routine means checking the shelves for gaps, pulling stock from the back in the right order, bringing products to the front and making sure every item carries a clear, legal price label. Done well, it keeps the shop looking full, tidy and easy to browse.

Facing — sometimes called fronting or blocking — is the practice of pulling products forward so the first row sits flush with the shelf edge, with labels facing the customer. It makes the fixture look abundant and helps shoppers find what they need without moving things around.

Timlup helps you document your shelf replenishment checklist in an orderly way, whatever your shop decides to record. You build the blocks, set the tasks, and every member of the team signs off with their PIN. No paper, no lost sheets, just a clean digital record of what was done on the shop floor.

On the floor

Restocking and facing, in pictures

From the shelves to the labels: every block signed from the tablet.

Retail worker restocking and facing products on the shelves with a tablet.
Restocking and facing ticked and PIN-signed, no paper.
Shop assistant checking the shelf-edge price labels with a tablet in hand.
Price labelling and signage, recorded with time and employee.
Full checklist

The 24 replenishment & facing tasks, by block

Each block groups related tasks so one person can work through a section efficiently. Timings are realistic for a medium-sized high-street shop; adjust them to fit your own floor layout.

Gap & out-of-stock check

First 15 minutes of the shift
  1. 1 Walk every gondola, end cap and wall bay and note any empty facings 4 min
  2. 2 Record out-of-stock SKUs on the reorder list or tablet 3 min
  3. 3 Check the planogram for any sections that have drifted overnight 2 min
  4. 4 Tidy any obvious mess — fallen stock, wrong items — before restocking begins 3 min
  5. 5 Confirm the back-store cage or trolley is ready with today's delivery 3 min

Restocking by category

Mid-morning refill window
  1. 1 Work one category at a time: detergents, pet food, toiletries, etc. 5 min
  2. 2 Rotate stock using FIFO — newest batch to the back, oldest to the front 2 min
  3. 3 Open outer cases cleanly with a safety knife and flatten cardboard for recycling 3 min
  4. 4 Fill shelves to the planogram count; do not over-stuff or block neighbouring SKUs 5 min
  5. 5 Wipe any dusty or sticky shelf edges before placing stock 2 min

Facing & tidying

After restocking and again before close
  1. 1 Pull every product forward until the front row sits flush with the shelf lip 6 min
  2. 2 Arrange sizes left to right, small to large, and colours in rainbow order if the brand allows 2 min
  3. 3 Check shelf dividers and pusher trays are still locked in place 1 min
  4. 4 Remove any torn packaging, dented tins or scuffed labels 2 min
  5. 5 Turn all front labels to face the customer — not sideways or upside down 3 min

Prices & signage

Before trading and after any promo change
  1. 1 Match every shelf-edge label to the product behind it — SKU, size and barcode 5 min
  2. 2 Check the selling price includes VAT and the unit price is shown per kg, litre or each as required by UK law 2 min
  3. 3 Replace any torn, faded or handwritten labels with a clean printed ticket 3 min
  4. 4 Walk end caps and dump bins — promotional signage must be current and legible from 2 metres 2 min
  5. 5 Remove any last-season POS material that could confuse customers 2 min

Till & impulse zone

Last 10 minutes of the shift
  1. 1 Refill the impulse queue — mints, batteries, lip balms, gift cards — to full facings 2 min
  2. 2 Check carrier bag dispensers and top up all sizes near the till point 1 min
  3. 3 Wipe the counter, card terminal and any acrylic sneeze screens 2 min
  4. 4 Confirm the pin pad and receipt printer have enough paper and are working 1 min
Shop assistant's view

This simple on their tablet or phone

Your team member opens Timlup, enters their PIN, and sees only the tasks you have assigned for that shift. They tick each item as they go, then sign off the block — all without a single piece of paper.

High Street Shop · Floor

Replenishment — Facing

due today by 11:00
3 / 5
  • Pull products forward until flush with shelf edge
  • Check all front labels face the customer
  • Arrange sizes left to right, small to large
  • Remove any damaged packaging from the shelf
  • Wipe shelf edges with a dry microfibre cloth
Tick all 5 tasks to sign off and close the block
Why Timlup

A checklist that actually gets used

Paper sheets get lost, ignored or filled in from memory at the end of the shift. Timlup sits on the device your team already carries, so the routine becomes second nature.

PIN accountability

Every completed block is signed off with the employee's personal PIN. You see who did what, on which day, at what time — no ambiguity.

Recurring, not re-created

Build your replenishment checklist once and set it to repeat every day, or on specific days. The same tasks appear automatically; nothing gets forgotten.

Document your way

Timlup does not certify anything. It simply helps you document in an orderly way whatever your shop decides to record — whether that is planogram checks, price audits or till-zone tidying.

FAQ

Shelf replenishment & facing FAQs

Straightforward answers for shop owners, managers and floor staff.

What does 'facing' mean in a retail shop?
Facing — sometimes called fronting — means pulling products forward so the front row sits flush with the shelf edge and the label faces the customer. It makes the fixture look full, tidy and easy to shop. The number of identical products you can see from the front is called the number of faces; a planogram will typically specify how many faces each SKU should have.
How often should shelves be restocked and faced?
Most high-street shops benefit from a full gap-check and restock at the start of the day, a lighter top-up after the lunchtime rush, and a thorough facing and tidy before closing. High-traffic sections — till-zone impulse products, drinks chillers, promotional end caps — may need attention every couple of hours. Your own checklist frequency will depend on footfall and basket size.
What is FIFO and why does it matter on a shop floor?
FIFO stands for 'first in, first out'. When restocking, you place the newest batch at the back and bring the older stock to the front. This encourages stock rotation and helps reduce the chance of products passing their best-before or use-by date while sitting hidden behind newer items. Even non-food categories benefit from FIFO because packaging designs, batch codes and seasonal variants change over time.
Do I need to follow a planogram, or can I arrange stock however I like?
A planogram is a visual diagram that shows exactly where each product should sit on the shelf, how many facings it gets, and what sits next to it. Many suppliers and head offices provide planograms to maximise sales and maintain brand consistency. If you have a planogram, your replenishment checklist should include a step to check that the shelf matches the diagram. If you are independent and set your own layout, the checklist simply documents the layout you decide.
How should I sort different sizes and colours on the shelf?
There is no single legal rule, but best practice is to sort sizes left to right from small to large so the customer's eye travels naturally along the shelf. For colours, a logical progression — such as light to dark, or following the rainbow — makes the fixture look organised and helps shoppers compare options quickly. Your checklist can capture whatever sorting convention your shop prefers.
What does UK law require for price labelling in a shop?
Under the Price Marking Order 2004, the selling price displayed to consumers must include VAT and must be unambiguous, easily identifiable and clearly legible. In addition, most products sold by weight, volume or measure must also show a unit price — for example, price per kg, per litre, per metre, or per item. The unit price must be placed close to the selling price and be at least as prominent. Shelf-edge labels, swing tickets and posters all need to meet these requirements.
How do I handle promotional signage during replenishment?
Promotional signage must match the current offer and the products on the shelf behind it. During your pricing block, walk every end cap, dump bin and window poster. If a promotion has ended, remove the signage immediately. If a sign is creased, faded or hand-scrawled, replace it with a clean printed version. An out-of-date price can lead to customer disputes at the till, so make sign checks a standard task on your checklist.
Why put impulse products at the till on a separate checklist block?
The till queue is the most valuable few square metres in the shop. Products here — mints, batteries, lip balms, gift cards, small toys — sell at high margin and need to look completely full at all times. Because the till area sits outside the main aisle restocking flow, it is easy to overlook. Giving it its own short block of tasks ensures it gets refilled, faced and cleaned as part of every shift routine.
John Guerrero
Editor

John Guerrero

Founder of Timlup · Founder of ChefBusiness

15+ years working on business operations and process digitisation. Behind Timlup, ChefBusiness and AI Chef Pro. These guides capture the daily-control procedures I see working in operations-heavy businesses across Spain.

ChefBusiness ↗ AI Chef Pro ↗ GastroSEO ↗ Hosply ↗

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