Privacy policy

1. Data controller

• Owner: John Guerrero
• Trade name: Timlup
• Address: Madrid, Spain
• Email: info@timlup.pro
• Phone: +34 744 717 942

2. Data we collect

We may process the following categories of data:

• Contact data: what you provide through the website forms (name, email, business name and the message or enquiry you send us).
• Trial request data: the email you enter to start the free trial, whose sign-up continues at app.timlup.pro.
• Technical browsing data: IP address, browser and device type, and pages visited.
• Cookie and analytics data: only when you give your consent, in accordance with the Cookie policy.

3. Purpose of processing

We process your data for the following purposes:

• To handle your enquiries and requests for information or a demo.
• To manage sign-up and the free trial of the service, as well as the commercial relationship.
• To improve the website, its contents and the user experience.
• To send you communications about the service when you have consented to receive them.

4. Legal basis for processing

• Your consent: when submitting a form, requesting the trial or accepting cookies.
• Performance of a contract or pre-contractual measures, when the data is necessary to provide the service.
• Legitimate interest of the controller in improving the website and ensuring its security.

5. Retention period

We keep your data for as long as necessary to fulfil the purpose for which it was collected and to address any legal liabilities arising from such processing.

Data collected through the forms is kept for a maximum of 24 months from the last communication, unless you request its deletion sooner or there is a legal obligation to keep it longer.

6. Recipients and data processors

We do not sell, trade or transfer your personal data to third parties. To provide the service we rely on suppliers that act as data processors and that process the data in accordance with our instructions:

• Netlify, Inc. — hosting of the timlup.pro website.
• InsForge — backend and database infrastructure of the application.
• Web analytics provider — measurement of site usage, only if you have accepted analytics cookies.

7. International transfers

Some of our suppliers may process data outside the European Economic Area. In that case, such transfers are carried out with the appropriate safeguards provided for in the GDPR, such as the Standard Contractual Clauses approved by the European Commission.

8. Security measures

We apply appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access, including encryption of communications via the SSL/TLS protocol.

9. Your rights

You can exercise the following rights over your personal data at any time:

• Access: to know what data of yours we process.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request that we delete your data.
• Objection: to object to a particular processing.
• Restriction: to ask us to restrict the processing.
• Portability: to receive your data in a structured format.

10. How to exercise your rights and complain

To exercise any of these rights, write to us at info@timlup.pro stating the right you wish to exercise.

If you believe that the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

11. Cookies

The website uses storage technologies on your device. You can find the details in our Cookie policy.

12. Contact

For any question about this privacy policy, you can contact us at info@timlup.pro or by phone at +34 744 717 942.